RUNNERS let down by the late cancellation of the Swindon Half Marathon are angry after being told they will only get a quarter of their race fee back.
The annual event was cancelled at the beginning of September – just 11 days before it was due to take place.
All entrants received an email from The Race Organiser – the company behind the event – saying that low turnout and high costs were responsible for the decision. But they were shocked to read a subsequent email which informed them they would only be getting 25 per cent of the race fee back.
Early bird entrants paid £39 or £37 – the latter if they are affiliated to a club. This email read: “Unfortunately, with such high non-negotiable contractor fees to meet, it is now clear that we’re unable to offer full refunds without compromising the future of our business and all forthcoming events.
“With remaining funds and the number of runners requesting a refund, we’re able to make an equal offer of 25 per cent of the paid entry fee to all those making a refund request.”
Angelica Morrison from Gorse Hill says that the Swindon running community isn’t happy.
“There is now bad feeling in the Swindon running community as The Race Organiser had declared the race was full but then had to cancel it because of ‘low-turnout’,” said the 53-year-old.
“The general view is that people don’t want to do it next year. They don’t want to touch this company.”
A spokesman said: “We’ve tried to be comprehensive in our direct communications to runners, so would rather continue to respond to enquiries personally rather than add further comment.”